If you are not 100% satisfied with your purchase, we’re here to help.
Returns
You have 10 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Exchanges / Damaged Items or Missing Items (if applicable) If a parcel is damaged we will send a replacement or refund for that item or package depending on the condition of the parcel and the items inside the package. Please note we have images and tracking of every parcel that is packed by ABC Beauty Cosmetics Store.
Products
All stock offered on the website is limited. Once stock offered on the website is no longer available, the website will take all reasonable measures to make sure that such offers are discontinued. If unavailable stock is still offered, and the website is unable to fulfill any order placed for such stock by you, at the advertised price, then the website will only be liable to refund the amount paid by you for such product, taking into account the Refund Policy in these T&C.
Health and hygiene is our priority. For hygiene and health reasons unfortunately, the following items cannot be accepted as part of our return policy:
• Earrings
• Masks
• Opened toiletries or cosmetics
• Used or unsealed fragrances
• Giftsets
• Make-up
• Sale items.
All credits will be refunded to the credit card or bank account used in the purchase of the order.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
We are able to assist with an exchange as long as the item has not been opened (cellophane removed) and the product is in the same condition as when dispatched. There will also be a charge of R90 to cover the courier costs.
The process is as follows:
We will arrange for the item to be collected by the couriers (the product will have to be securely bubble wrapped in order to prevent damage).
On receipt of the product and the go-ahead been received by management, a link for the courier cost and any difference owed, will be sent via email. On receipt of the order for the outstanding balance the new item will be dispatched for delivery.
Please note: Should the returned product have been opened or is not in the same condition as when originally dispatched, the item will be returned without being exchanged.
Shipping
The onus to return the product/s to us is on you and return shipping charges have to be paid by yourself. Shipping costs are non refundable.
For Damages / Defective / Incorrect goods, we will arrange for the goods to be collected and swapped over at our own expenses.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Warranty Policy
All warranties, where applicable is the manufacturers responsibility and not ABC Beauty Cosmetics, in case of warranty issues the manufacturer should be contacted.
All electrical items have 6 months warranty from date of purchase.
Contact Us
If you have any questions on how to return your item to us, contact us.
info@abcbeautycosmetics.co.za